![]() The ones I found seem to have a removeable printhead, which does not seem to be the case for my printer. ![]() I did clean the cartridge, but I do not see procedures for cleaning the printhead for my printer ( Officeject 6210 ) anywhere online. I am using genuine HP printer cartridges. I live in the United States, and I purchased the cartridge here. Do you think it is expired, and I may need a new one? This cartridge was refiled by a reputable vendor by the way on, and seems to stil have ink in it. In fact the date on the cartridge is from 2. Just like to slightly modify what the issue is as it is not that a new color cartrige is rejected or produces error rather the cartridge has been in place for at least a year. This groups has always responded to my questions with speed and accuracy and I am so greatful to you and every one else who helps users. That’ll help us and others see that we’ve got the answers! Give us some reinforcement by clicking the solution and kudos buttons, Let me know if those steps worked for you. Now insert the ink cartridges and then try to print a test page and check if it works.įor more assistance, please follow all the steps suggested in the support document for - HP Officejet 6210 - Remove and Check (Color/Black or Photo) Cartridge Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. ![]() Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. In the meantime, let's try these steps here: Have you tried to use single cartridge? Doing so will help you identify the faulty cartridge Have you tried to clean the ink cartridges contacts as well as the printhead? Which country do you reside in and was the printer purchased from the same country?Īre you using genuine HP ink cartridges or refilled cartridges? To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue. As I understand you are having issues with the new ink cartridges keep getting rejected. Hi for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. If you wish to show appreciation for my efforts, mark my post as Accepted Solution.Īnd click on the Purple Thumbs up icon at the bottom of my comment. It's been a pleasure interacting with you and I hope you have a good day ahead. Hope this helps, for any further queries reply to the post and feel free to join us againįeel free to post your query for any other assistance as well, If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: I would recommend you contact our HP phone support for further assistance. I would personally suggest this could be a possible hardware failure. Business PCs, Workstations and Point of Sale SystemsĪs I understand you have followed the steps suggested and still having the issue.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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